Feeling Mutual Ltd. Data Protection and Security Policy
Privacy policy
At Feeling Mutual, we comply with data protection legislation and are committed to protecting your personal information. This policy explains how we collect information, what we do with it and what controls you have over your personal information when using our website www.feelingmutual.com and when working with us.
Your Privacy
We aim to be transparent and provide easy to understand notices about how we process your personal information. We may change this document from time to time to reflect the latest view of what we do with your information. Please check back frequently.
Website Usage
When you are browsing our website we have some essential cookies in use, this makes the website work and ensures the security of the website.
When you become a participant for a project
When you agree to become a participant for a market research project, we will gather contact details and basic information from you, to ensure that you can proceed with the research. We will also ask you for payment details so we can pay you to take part.
When you become a client
When you become a client, we will need certain information to be able to work with you effectively. This will include contact and billing information as well as business information to understand your market research needs.
When you contact us via email
When you make an enquiry via email, the information in the email will only be used to respond to your request or question. We try to respond to email queries as promptly as possible.
The information we need
Feeling Mutual is what's known as the 'data controller' of the personal information you provide to us. Your relationship with us determines how much information we collect from you. We will only ever collect the information needed to work with you.
Where is your information stored?
Wherever possible, all the personal information we process is processed within the UK or European Economic Area (EEA). Some of our third-party service providers are based outside the UK or EEA so their processing of your personal information will involve a transfer outside the UK or EEA.
Sharing your information
Other than in specific circumstances, we do not share your information with any other organisations or individuals unless we are obliged to by law, for purposes of national security, taxation or criminal investigations. We will never sell or rent your personal information to other organisations.
Securing your information
Feeling Mutual has put in place security measures to prevent your personal information from being accidentally lost, used, altered, disclosed, or accessed without authorisation.
What are your rights?
- Transparency over how we use your personal information (right to be informed)
- Request a copy of the information we hold about you (right of access)
- Update or amend the information we hold about you (right of rectification)
- Ask us to stop using your information (right to restrict processing)
- Ask us to remove your personal information (right to be forgotten)
- Object to the processing of your information for marketing purposes
How to contact us
If you wish to talk through anything in our privacy policy, find out more about your rights or obtain a copy of the information we hold about you, please contact us by emailing tom@feelingmutual.com and we will be happy to help.
About Us
Feeling Mutual is registered with the Information Commissioner's Office as a Data Controller. Our registration number is ZA234860.
Feeling Mutual Ltd is a company registered in England and Wales. Registered company number: 07408915 whose registered office is 1st Floor, Radius House 51 Clarendon Road, Watford, Hertfordshire, WD17 1HP.
Last updated: January 2024.